Return Policy

Due to the custom nature of web development services, we do not offer traditional "returns" as might be expected with physical products. However, we are committed to client satisfaction and have established clear policies for revisions and refunds.

Each of our web development packages includes a specified number of revisions as outlined below:

Additional revisions beyond those included in your package will be billed at our standard hourly rate.

Project Cancellation

If you need to cancel your project, the following refund schedule applies:

• Before Project Start: Full refund of any payments made minus a 5% administrative fee.
• After Initial Consultation: 75% refund of any payments made.
• After Design Approval: 50% refund of any payments made.
• After Development Begins: 25% refund of any payments made.
• After Final Delivery: No refund available, but revision policy applies.

Unsatisfactory Work

If you are unsatisfied with the delivered work and we cannot address your concerns through our revision process, we may offer a partial refund based on the specific circumstances. Each situation will be evaluated individually.

Monthly Services

For our monthly maintenance and hosting services:

• Services may be cancelled with 30 days' written notice.
• No refunds are provided for partial months.
• Annual prepayments may be partially refunded on a prorated basis, minus a 10% administrative fee.

Service Level Agreement

If we fail to meet our Service Level Agreement (SLA) as outlined in your contract, you may be eligible for service credits or partial refunds as specified in the SLA terms.

To request a revision or refund, please follow these steps:

1. Contact your assigned project manager directly, or email us at info@queloigriz.world with the subject line "Revision Request" or "Refund Request."
2. Clearly outline your concerns or requested changes.
3. For refund requests, please include your order number, project name, and reason for the refund.
4. We will acknowledge your request within 2 business days and provide next steps.

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact us directly to discuss possible solutions. We are committed to reasonable resolutions that maintain good client relationships while protecting our business interests.

Our Return Policy does not exclude or modify any rights you may have under UK consumer law, including the Consumer Rights Act 2015. These laws provide consumers with protections that cannot be excluded, ensuring services are supplied with reasonable care and skill, are fit for purpose, and delivered within a reasonable timeframe.

If you have any questions about our Return Policy, please contact us:

• By email: info@queloigriz.world
• By phone: +442035394415
• By mail: 65 Khartoum Rd, London IG1 2NR, United Kingdom